I am addressing this letter to you because you were my sales representative but I would appreciate it if you would please share it with the Senior Management at Re-Nu I am compelled to write this letter so the excellent work of your technician, Kevin (sorry- never learned his last name) does not go unnoticed.
Not only is his work professionally executed but his workmanship in preparation of all materials and surfaces was also excellent. It was obvious that some of the wall tiles that needed to be removed from the kitchen gave him a great deal of difficulty but he never lost his ‘cool’. His determination to finish the job on time so as not to delay the schedule of future customers required that he work beyond normal business hours which he did without complaint.
My profession is to teach leadership and customer service skills to the automotive industry. When I personally experience an individual that exemplifies customer service, especially without on-site supervision, I feel it is only fair to recognize that individual to his employer. You have a fine field representative in Kevin.
Thank you for your attention to my schedule. This has been a gratifying experience and the improvement to my property has been greatly enhanced.
To Whom It May Concern,
This summer I had my bathroom and my kitchen remodeled. Both projects were fairly small just new cabinets and countertops, for the most part but they were very important to me. I had the bathroom done first, and I hired a private contractor to do it. To make a long story short, it was a nightmare. This tiny, two-day project took over 2 months to complete (he kept getting the wrong parts and losing measurements). I constantly felt like he was giving me the runaround, and I couldn’t wait for it to be over.
Needless to say, I wasn’t very excited about starting over with my kitchen, but it had to be done. This time, I used ReNu Kitchens & Baths. That was the best choice I ever made! In just one week, my kitchen went from BLAH to beautiful! I want to thank Joe and ReNu for making this a stress-free project for me. Although there was a problem with my countertop (the original one wasn’t the right one), both Joe and the headquarters office were honest and straightforward with me from the beginning. I felt comfortable with them and would definitely use them again! I was also pleased to get a follow-up call a few weeks after the project was complete, just to see how I liked my new kitchen.
If you ever need a reference, please feel free to call me! I have nothing but good things to say about Re-Nu and I plan to tell all of my friends and family about you!
Dear Mr. Seymour
I would like to take this opportunity to thank you for the work that is currently being done in my kitchen. Don Goodwin is the person that was assigned to my remodeling project. As of this morning the project is not completely finished but what he has done so far is remarkable! He has transformed a 1960’s kitchen into a beautiful, modem looking kitchen. I am extremely pleased with the work that Don has done and the care, concern, and effort he has extended to me while working in my condo. The Pergo flooring is lovely as are the refaced cabinets, new countertops and sink, Don’s attention to all the little details is sincerely appreciated!
Please thank Don for a job well done. I will definitely be going with your company again when I redo my bathroom (which needs it badly!).
Mary .F- Dunn
I would like to take this opportunity to let you know that on January 25, 2002 we had our kitchen cabinets refaced by two or your finest installers, Mark & Rick. They did a tremendous and very clean and professional job. These cabinets have never looked as good. Because of the great job that Rick & Mark did, I will not hesitate to recommend your company and these installers to other perspective clients. You are very lucky to have such talented and conscientious workers as. Mark & Rick, if all of your installers are as good as these two, I hope you realize how lucky you are to have such a quality staff of installers.
To: Tim, Erica and Mike
Well, everything is done now and the minor problems have been corrected. We just wanted to say how pleased we are with your quality company.
I have always held the premise that when things go well the 1st time, anybody can look good. The hallmark of a quality company is how they handle the problems when they arise. ALL OF YOU GET “A+++” IN THAT CATEGORY and in all others.
Starting with Mike White who catered to our sales needs to Tim and Erica, (I hope I have spelled your name right), who put up with my seemingly endless neurotic phone calls once again ….THANK YOU. As you may know, it is hard to spend the kind of money that we did, but we did not see it wasted by using RE-NE. The crew was fantastic, and the owner of RE-NU must be a genius by hiring all of you.
If you ever need a recommendation, or want to share this letter with potential clients, please feel free to do so.
We will definitely pass our highest recommendation on to the other potential clients and use RE-NU again for any of our home remodeling needs.
To whom it may concern,
We had our kitchen completely re-done by Ken Meyer (Installer) who started Nov 19th, he was fabulous!! He has a great personality, easy to talk to, answered all our questions, did some extra work for us, and really knew his job to perfection. There are not enough words of praise to do him justice.
Since we never had a job of this magnitude done to our home before, we were of course skeptical, but Ken kept us re assured. We just wanted to let you know how fortunate we feel that we had him for our installer.
Jane & Skip Ouimette
Dear Mr. Seymour,
We regard ReNu as a premier home remodeler for the discriminating consumer. Two years ago your company transformed the exterior of a neighbor’s house with superior workmanship. They gave ReNu an A+ rating for quality of workmanship, attitude and timely completion of the project.
Based on ReNu’s proven workmanship, we selected ReNu to install replacement windows throughout our house. Our sentiments echoed our neighbor’s, but the best was yet to come.
ReNu just finished a massive project to remodel the exterior of our house with vinyl siding and a door entry system. Your team deserves an award for the handling of this project from beginning to end.
Your salesman Larry Portman did a masterful job presenting a vision of possibilities for significantly upgrading and transforming the exterior of our house within a reasonable budget. We selected a design that reflects our personal tastes using distinctive finishing elements such as split shakes for the look of hard-cut cedar and fish scales to give a soft, romantic touch. Our front door entry system now infuses our entryway with high style and abundant natural light. We relied heavily on Larry’s discriminating taste and experience to guide us in the selection process and could not be more pleased with the end result- a distinctive house with alluring curb appeal.
Secondly we enjoyed real peace of mind throughout the project knowing that we could rely on ReNu. Your workers adhered to the highest standards. They worked diligently every day, were extremely courteous and maintained a clean and safe job site. We examined their work closely and were very impressed by their meticulous craftsmanship. you can be very proud of them.
Our Kudos to ReNu for a professionally completed project. We will gladly refer ReNu to our friends and wish you much continued success as you approach your 30th year serving Chicagoland area.
Curtis and Leigh Baer